Flash cookies or other similar technologies, please be aware that you
may not have access to certain features and services that make your
online experience more efficient and enjoyable.
Q: How does the Company use the information collected?
A: The Company may use the information we colle
PRIVACY NOTICE (Last updated July, 2018)
Thank you for visiting our website which is operated by
service@kauriroot.com
(the “Company”). We are committed to providing an exciting and safe
online shopping experience and elevated level of personal service
synonymous with the Company. This commitment includes respecting and
protecting the privacy of your personal information.
This privacy policy describes the types of information we collect from
and about you when you visit our website (each a “Site”). The Sites and
all functionality and features thereon are collectively referred to as
the “Services”. This privacy policy also explains how the Company may
use and share your personal information, as well as your ability to
control certain uses of it.
By using the Services, you agree to the collection, use, and disclosure
of your information as described in this privacy policy, including the
transfer to and storage of your personal information in the United
States/Canada/Hong Kong, and agree to the Terms of Use which are
incorporated by reference. If you do not agree, please do not access or
use the Services.
Q: What information does the Company collect?
A: The Company may collect information from or about you in the
following ways:
From the Company’s Interactions With You: We collect information from
and about you and your transactions and other interactions with us. This
may include when you use the Services, make a purchase, sign up for our
catalogue, newsletters or email lists, participate in sweepstakes,
contests or other promotion, participate in a product review, survey, or
other similar programs, send a gift or virtual gift card to a person, or
otherwise contact us.
If you make a purchase from us, we may also collect the billing address.
Information You Provide About a Third Party: If you send someone else a
communication from the Services, we may collect information such as that
person’s name, telephone number, email, and/or shipping address.
Automatically on the Site: We, or our service providers, may use
cookies, web beacons/pixel tags, log files, JavaScript, and other
technologies to collect certain non-personal information about visitors
to our Site, user of our online services, and interactions with our
emails and online advertisements, and to allow the Company to keep track
of analytics and certain statistical information. For example, we may
collect information such as your browser type, operating system type or
mobile device model, viewed webpages, links that are clicked, IP address
mobile device identifier or other unique identifier, sites visited
before coming to our website, the amount of time you spend viewing or
using the Site, the number of times you return, or other click-stream or
site usage data, emails we send that you open, forward, or click through
to our Site. Collecting this information, and linking it with your
personal information, helps us to tailor our website and enhance your
online shopping experience by saving your preferences while you are
visiting a particular site, and to help identify site features,
promotions, advertisements, and offers that may be of particular
interest to you and retarget online and mobile advertisements to you
across computers or devices you may use.
From Third Party Sources: We may acquire information from other sources
to update or supplement the information that you provide or that we
collect automatically (such as information to validate or update your
address or other demographic information), or when you connect with the
company through a third party (including through social networks) based
on your registration and privacy settings on those third party sites.
Combination of Information: We may combine the information we receive
from or about you, including information you provide to us and
information we automatically collect through the Site, as well as
information across other computers or devices that you use, with
information we collect or receive about you from other online and
offline sources, or from other third party sources.
Third Party Analytics and Advertisements: We also may use third party
advertisements, analytics, and tracking tools to better understand who
is using the Site, how people are using the Site, how to improve the
effectiveness of the Services and related content, and to help us or
those third parties serve more targeted advertising to you across the
Internet. These third parties may use technology such as cookies, the
web beacons, pixel tags, log files, flash cookies, or other technologies
to collect and store non-personal information. They may also combine
information they collect from your interaction with the Site with
information they collect from other sources. We do not have access to,
or control over, these third parties’ use of cookies or other tracking
technologies.
Q: What are my Tracking Options?
A: Certain parts of the Site require cookies. By registering for and
using the Services, you are consenting to the use of cookies. If you do
not agree to the use of cookies, you cannot use the Services. The
following is a description of the four categories of cookies and
examples of how we use them to provide you the Services:
● Strictly Necessary Cookies – These cookies are essential to enabling
you to browse and use the functionality of a website and without them
the Services cannot be provided. We use these cookies, among other
things, to recognize and maintain your logged-in status throughout your
visit and manage your shopping bag.
● Performance Cookies – These cookies collect information about how
visitors use the Services, for example, pages that they visit and if
they receive error messages. This information does not identify you
individually and is used in the aggregate to improve our Services.
● Functionality Cookies – These cookies allow us to remember certain
choices you make about how you like to use the Services and provide you
a more personalized experience, for example, your shipping country and
currency preferences.
● Targeting Cookies – These cookies are used to deliver online
advertisements that are relevant to you and your interests and to
measure the effectiveness of advertising campaigns. They may be placed
on the Services by us or by our advertising partners with our
permission. For more on targeting cookies and your ability to control
their use, please see the Internet-based Advertising section below.
Our system may not respond to Do Not Track requests or headers from some
or all browsers. We may use cookies or other technologies to deliver
more relevant advertising and to link data collected across other
computers or devices that you may use.
To understand your choices for receiving more relevant advertising or to
manage your settings, please review the information below:
To learn more about managing your privacy and storage settings and
opting out from receiving third party advertiser cookies, you may visit
the Network Advertising Initiative’s opt-out page
at service@kauriroot.com and www.aboutads.info/choices and follow the
instructions on how to opt out. For instructions on how to specifically
opt out of Criteo advertising services, please view the Criteo Privacy
Policy at www.criteo.com/us/privacy-policy.
If you wish to prevent your data from being used by Google Analytics,
Google has developed the Google Analytics opt-out browser add-on
available at service@kauriroot.com.
In addition, information about cookies, including how to refuse cookies,
can be found at: https://rueehealth.com/. On your mobile device, you
may also adjust your privacy and advertising settings to control whether
you want to receive more relevant advertising.
We or our service providers may also use Flash cookies (also known as
Local Stored Objects) or other similar technologies. A Flash cookie is a
small data file placed on a computer using Adobe Flash or similar
technology that may be built into your computer or downloaded or
installed by you on your computer. We use these technologies to
personalize and enhance your online experience, facilitate processes,
and personalize and store your settings. Flash cookies may help our
website visitors to, for example, set volume preference associated with
a video experience, play games and perform surveys. They help us improve
our websites by measuring which areas are of greatest interest to
customers. They may be recognized by other websites or by our marketing
or business partners. Flash cookies are different from browser cookies
and the cookie management tools provided by your browser may not remove
Flash cookies. To learn how to manage privacy and storage settings for
Flash cookies,
visit https://rueehealth.com/flashplayer/help/settings_manager.html. If
you disablect from and about you for any of the following purposes
● To validate, confirm, verify, deliver, install, and track your order
(including to process payment card transactions, arrange for shipping,
handle returns and refunds, maintain a record of the purchases you make,
and contact you about your orders, including by telephone) or to service
products you purchased from us.
● To enhance your online shopping experience, including as a way to
recognize you and welcome you to the Site.
● To send you catalogs, information, newsletters, promotional materials
and other offerings from the Company or on behalf of our partners and
affiliates.
● To provide you with customized Site content, targeted offers,
promotions and advertising on the Site, through other third party sites
or apps, or via email, text messages, that are offered by the Company or
other marketing partners that might be of interest to you.
● To improve our sites, products/services, customer service, and
customer shopping experience.
● To use your data in an aggregated non-specific format for analytical
and demographic purposes.
● To protect the security or integrity of the Site and our business,
such as by protecting against and preventing fraud, unauthorized
transactions, claims and other liabilities, and managing risk exposure,
including by identifying potential hackers and other unauthorized users.
● To contact you when necessary or requested, including responding to
your questions and comments and providing customer support.
● As otherwise described to you at the point of data collection.
Q: What information does the Company share with others?
A: The Company may share personal information we collect from and about
you in the following ways:
Company Affiliates: We may share collected information within, the
Company’s affiliated companies, and any future additions to the
Company’s family of affiliated companies.
Co-Marketing Partners: Certain areas of the Services may be provided to
you in association with third parties, such as companies that provide
products and services, rewards programs, conduct joint sales program,
sweepstakes, promotional campaigns, and other jointly sponsored events.
Such Services will identify the third party. If you elect to register
for any products and/or services provided during the Services, you
either will be providing your information to both the Company and such
third party, or the Company might share your information directly with
such third party for that third party to fulfill their products and our
products and services directly with you.
Other Third Parties: The Company may share your information with select
partners, affiliates, and other third parties that we believe may have
offers or be of interest to you.
Legal Disclosures; Safety: The Company may transfer and/or disclose the
information we receive from and about you to comply with a legal
obligation; to provide information to law governmental authorities in
accordance with applicable law, and when we believe in good faith that
the law requires it. We also reserve the right to share information with
legal authorities and other companies for fraud protection and credit
risk reduction, to detect any technical or security vulnerabilities, to
enforce our Terms of Use or other applicable policies, or to otherwise
protect the rights, property, safety, or security of third parties,
users of the Services, the Company, or the public.
Sale of Business: During the normal course of our business, we may sell
or purchase assets. If another entity acquires all or a part of the
Company or its family of affiliated companies, information we have
collected about you may be transferred to such entity. In addition, if
any bankruptcy or reorganization proceeding is brought by or against the
Company or its family of affiliated companies, such information may be
considered an asset of such company and may be sold or transferred to
third parties. Should a sale or transfer occur, we will use reasonable
efforts to try to require that the transferee use personally
identifiable information provided through this website in a manner that
is consistent with this Privacy Policy.
Service Providers: We use third-party service providers to perform
certain services on our behalf when the information is necessary for
them to perform their duties.
Aggregate or Anonymous Non-Personal Information: We may also share or
sell non-identifiable aggregate or anonymous information with our
affiliates, agents, service providers, business partners, or other third
parties for their marketing or analytics uses or for other lawful
purposes. This type of non-identifiable and aggregate information cannot
be used to identify you personally.
Text Marketing and notifications (if applicable): By entering your phone
number in the checkout and initialising a purchase, subscribing via our
subscription for or a keyword, you agree that we may send you text
notifications (for your order, including abandoned cart reminders) and
text marketing offers. Text marketing messages will not exceed X per
month. You can unsubscribe from further text messages by clicking on the
unsubscribe link. Sending text messages or using automations requires
you to feed phone numbers or recipient names into our importer. We will
store and use this data to show you campaign analytics and results
including message delivery status, sent status, and in some cases
whether the purchase resulted in a sale. If you decide to use our link
shortener in text messages, we will collect information on whether the
link was clicked or not and use it to display results in your analytics.
Any other third party service that you may decide to use outside of the
scope of smsbump.com (third party link shortener, GA tracking, etc) you
will be referred to their specific third party policies which you need
to agree with. Upon sending the text messages, we will pass the data to
our text messages operator to fulfill their delivery. Information is
being shared to our operator only upon initialising a marketing
campaign. If your recipients no longer wish to receive messages they
have to reply to the message with STOP or reach out to us at the email
address below so we can unsubscribe them successfully.
Q: How can I view, update or remove my information?
A: If you have made a purchase, you can also contact our Customer
Service Department at the email address listed in the “Contact Us”
section below to access or update any of this information.
You may also exercise your rights, subject to applicable laws, to
request that we delete or restrict access to your personal data. We may
need to retain data for legally permitted purposes and this will be
explained to you if necessary.
Q: What choices do I have about receiving communications from the
Company?
A: If you make a purchase, you will automatically receive promotional
emails and direct mail from the Company. We provide our customers with
the opportunity to “opt out” of having their information used for
purposes not directly related to placement, processing, fulfillment or
delivery of a product order. We provide you with the following options
if you prefer to “opt out” of receiving information or materials that we
think may be of interest to you:
Electronic Promotional Offers: At all times, you have the option of
“opting out” of receiving promotional emails from the sender only by
clicking the “unsubscribe” link in any of the promotional emails you
receive. In addition, if you have an online account, you may change your
email preferences regarding email from us by logging into the “Your
Account” section of the website.
Direct Mail Promotional Offers: If you would like to be removed from our
Company catalog mailing list, please contact a Customer Service
representative by email to stop receiving paper catalogs.
Other Contact: In all cases, you may email us at the email address
listed in the “Contact Us” section below.
Q: What are California Privacy Rights?
A: If you are a California resident, you may request information about
our disclosure of personal information to third parties or affiliated
companies for their direct marketing purposes of personal information to
third parties or corporate affiliates for their direct marketing
purposes. To make such request, please submit a written request to the
following email address specifying that you want a copy of the Company’s
“California Privacy Rights” notice: service@kauriroot.com. Please
include “Attn: California Privacy” in the subject line. We are not
responsible for notices that are not labeled or sent properly, or do not
have complete information. Please allow up to 30 days for us to process
your request. You may submit such a request once per year.
Non-affiliated third parties are independent from the Company and if you
wish to receive information about your disclosure choices or stop
communications from such third parties, you will need to contact those
non-affiliated third parties directly.
Q: What about children’s privacy?
A: Protecting children’s privacy is important to us, and the Site is not
intended for children under the age of thirteen. We do not direct the
Site to, nor do we knowingly collect any personal information from, such
children. If you are not 18 or older, you are not authorized to use the
Services. If the Company learns that a child under the age of thirteen
has provided personally identifiable information to the Site, it will
use reasonable efforts to remove such information from its files.
Parents should be aware that there are parental control tools available
online that you can use to prevent your children from submitting
information online without parental permission or from accessing
material that is harmful to minors.
Q: What about security?
A: We have taken certain physical, administrative, and technical steps
to safeguard the information we collect from and about our customers and
Site visitors. While we make every effort to help ensure the integrity
and security of our network and systems, we cannot guarantee our
security measures. When you enter sensitive information (such as credit
card information) on our forms, we encrypt the transmission of that
information using secure socket layer technology (SSL).
Q: What about other websites?
A: Our website may include links to third-party websites that are not
affiliated with the Company. These websites may send their own cookies
to visitors, collect data or solicit your information. The privacy
policies of these other websites may be very different from our policy.
We are not responsible for the privacy practices of these other websites
and cannot guarantee the security of any personal information you
provide to or collected by such third party sites.
Q: Where and for how long is my data stored?
A: Your personal information may be stored and processed on servers in
the United States/Canada/Hong Kong and is subject to the laws of the
United States/Canada/Hong Kong. The servers and databases in which
information may be stored may be located outside the country from which
you accessed this website and in a country where the data protection and
other laws may differ from your country of residence. Your personal
information may be disclosed in response to inquiries or requests from
government authorities or to respond to judicial process in the
countries in which we operate. You consent to any such cross-border
transfer of your personal information.
Personal information that we collect, access or process will be retained
only so long as necessary for the fulfillment of the purposes for which
it was collected, as necessary for our legitimate business purposes, or
as required or authorized by law. Personal information that is no longer
required to fulfil the identified purposes will be destroyed, erased or
made de-identified or anonymous.
Q: What if I live internationally?
A: Our digital operations are conducted, in whole or in part, in the
United States/Canada/Hong Kong. Regardless of where you live, you
consent to have your personal data transferred, processed and stored in
the United States/Canada/Hong Kong, and allow the Company to use and
collect your personal information in accordance with this Privacy
Policy.
Q: How does the Company communicate changes to this Policy?
A: Any changes to our Privacy Policy will be posted here so that you
will always know what information we gather, how we might use that
information and whether we may disclose it to anyone. Your continued use
of the Site following posting of changes to these terms will mean you
accept these changes.
Q: Whom do I contact if I have additional questions or concerns about
this policy? How do I lodge complaints?
A: We welcome you to reach out if you have any questions or concerns
regarding our privacy practices. Please feel free to contact Customer
Service of service@kauriroot.comemail at service@kauriroot.com. For all
unsubscribe requests, contact service@kauriroot.com. For privacy related
questions, contact service@kauriroot.com.
We are transparent about the ways in which we collect and use personal
information and welcome your questions and concerns. If you have any
concern or complaint about the way we handle your personal information,
please contact us at service@kauriroot.com. To the extent you believe we
have not addressed your concerns or otherwise choose to do so, you have
the right to lodge a complaint with a supervisory authority in the
country where you reside and/or the United States. You may contact the
US Federal Trade Commission regarding your concerns. For more
information, please see
https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.
